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By having this information readily available, agents can serve customers more efficiently and improve CSAT.This website is not endorsed by or affiliated in any way with Kik Interactive Inc., owner and operator of the KIK MESSENGER mobile application.
Users can create and choose aliases when using Yahoo Chat from your Messenger account settings.
It’s entirely web-based for ease of use and universal access, and includes helpful shortcuts to help agents work faster.
Visitor information contains primary contact information and where on the site they started the chat.
Audio Users Audio users are those with an icon of a Yahoo smiley with headphones next to their Yahoo ID.
This conveys they are able to listen and respond using Yahoo Chat Rooms' audio settings.