Guest live chat
So you have the right tool with live chat on your website.
Now you need to make it all about the guest experience.
To the prospective guest, the experience should feel like they are asking advice or information from a trusted friend.
Live chat ‘friends’ would be there to guide them and gently push them along toward clicking on that book now button.
The live chat agent could be one of the first contacts a prospective guest will have with your hotel.
Before hiring a person, check the following two skills.
Website chat software is increasingly becoming popular because it gives the chance to live chat agents to multitask and help multiple customers at once.
However, not all people are good at multitasking, and it is necessary to make sure that the agent you are planning to hire is capable of achieving this task.
– Shep Hyken The implementation of live chat software is an easy task to achieve.
The important thing to understand is that it is only a tool.